Returns
Can I return a Bol order?
If you would like to return an order you placed through Bol.com, we kindly request that you also return it through Bol.com. This way, we can process your return as efficiently as possible.
What is your return policy?
We strive for completely satisfied customers. If you're not satisfied with your purchase, we accept returns within 30 days of receipt.
How can I return an order?
Returns are easy. Contact us through our contact form or email us at info@motivai.nl to request a return address. We'll process your refund as soon as we receive the returned item.
Are there any costs associated with returning?
If you return your item undamaged and in its original condition within our return period, we'll make sure you get a refund. You can return the item to the address provided.
How long does it take to get my money back after returning an item?
Once we receive the returned game, we aim to process the refund within 5 business days. Please note that the time it takes for the money to appear in your account depends on your bank.
What should I do if the product arrives damaged?
We apologize if you received a damaged product. Please contact us immediately at info@motivai.nl and, if possible, include photos of the damage. We will assess the situation and arrange a replacement or refund, depending on your preference.