Frequently Asked Questions

For orders within the Netherlands, we aim to deliver your order the next business day. Please note that weekends and public holidays may affect delivery times.

Orders to Belgium are usually delivered within 2-4 business days. The exact delivery time may vary depending on the destination and external factors.

For deliveries within Europe, excluding the Netherlands and Belgium, the average delivery time is 4-7 business days. However, this may vary depending on the specific destination and local postal services.

For orders outside of Europe, delivery time varies depending on the destination and local customs regulations. We generally aim to deliver orders within 7-14 business days. Please note that unforeseen customs delays may affect delivery time. We only do this upon request.

Shipping within the Netherlands and Belgium is completely free. For Spain and other European countries, we charge €12.95. For shipping to countries outside of Europe, we charge €19.95.

If you would like to return an order you placed through Bol.com, we kindly request that you also return it through Bol.com. This way, we can process your return as efficiently as possible.

We strive for completely satisfied customers. If you're not satisfied with your purchase, we accept returns within 30 days of receipt.

Returns are easy. Contact us through our contact form or email us at info@motivai.nl to request a return address. We'll process your refund as soon as we receive the returned item.

If you return your item undamaged and in its original condition within our return period, we'll make sure you get a refund. You can return the item to the address provided.

Once we receive the returned game, we aim to process the refund within 5 business days. Please note that the time it takes for the money to appear in your account depends on your bank.

We apologize if you received a damaged product. Please contact us immediately at info@motivai.nl and, if possible, include photos of the damage. We will assess the situation and arrange a replacement or refund, depending on your preference.

Yes, we offer a warranty on all our products. We strive to deliver quality products, but if you receive a defective or damaged product, we will replace it or issue a refund. Please contact us within 14 days of receipt.

Our warranty covers manufacturing defects and malfunctions. If your product becomes defective due to normal use within the warranty period, we will provide a suitable solution. Damage caused by improper use or normal wear and tear is not covered by the warranty.

The standard warranty period is 14 days. This period begins from the date you receive your order.

If you believe you are eligible for warranty coverage, please contact us immediately via our contact form. We will provide you with instructions on how to return the defective product for replacement or refund.

While we strive to offer a comprehensive warranty, there are some exceptions. Damage caused by improper use, neglect, or modifications to the product is not covered by the warranty. Please consult our warranty terms and conditions for more detailed information.

We try to process orders as quickly as possible. Please contact us immediately if you need to make any changes. We'll do our best to help, but this can't be guaranteed.

You can contact us at info@motivai.nl or fill out the contact form on our website. We aim to respond within 24 hours.

The suitability of our products may vary. Consult the product description for the recommended age. If you have any doubts, please contact us for advice.

Business orders are always free of obligation. You can test a product, and we'll help you as best we can.

We respect our customers' privacy. Please refer to our privacy policy for detailed information about how we handle customer data.